The switching process

How do I switch?

• First, use Powerswitch to compare companies and plans available in your area.
• Once you've decided on the best power company, contact it and ask to switch. If you choose, you can use Powerswitch to help with the  process (see below).
• Your new company will then arrange the transfer for you. It's that simple!

Before making your final decision to change to a new electricity retailer, make sure of your facts. For example, you should confirm with the retailer any savings you expect to make. You may also wish to ask about payment options, whether the retailer offers any other services (for example, whether it also supplies gas), and whether it has a minimum supply period if you decide to switch again.

How can Powerswitch help me change companies?

If you choose, we can collate your questionnaire responses and send them, along with your contact details, to your chosen provider. The provider will then contact you directly to arrange the switching of your power supply. You can choose this option from the questionnaire results page. (Note that not all providers have chosen to make this option available.)

How long will it take to switch?

The diagram below illustrates the various steps in the transfer process. While this process sometimes happens in a matter of days, it can take almost a month, sometimes more.

If it takes more than 12 working days to switch companies, you can make a formal complain to the companies involved. If you cannot resolve the complaint with them, you can contact the Electricity and Gas Complaints Commission (EGCC) on 0800 22 33 40, or e-mail info@egcomplaints.co.nz.

See Making complaints for more information.
 

Will it cost me anything to switch?

It should cost you nothing. However, before agreeing to switch to a new electricity retailer, ask the retailer if there are any costs (a bond, for example). Also, check with your existing retailer whether it charges any final reading or disconnection fees.

Note that if you switch to a different type of plan, modifications to your meter installation may be required. This may involve additional costs or obligations – check with your retailer. 

How can I be sure I don't switch to a retailer that's just about to raise prices?

While there is no guarantee that this won't happen, Powerswitch displays the date of the last price increase for each plan, and also indicates if any price changes for a particular plan have been announced. We also advise you to ask any potential new provider if its planning to raise its prices in the near future.

Historically the lowest cost retailer at one point in time normally remains one of the lowest cost retailers. However, this shouldn't stop you from shopping around to get the best deal.

You can check out historical trends in electricity prices for your area in our Price trends section.  

Does someone have to come to my house before I can switch?

Not usually, but someone will still have to come to your house from time to time to read the meter, and some retailers may wish to check the meter before a switch is completed. 

Will I need new wires or a new meter?

In most cases, no. The only change you should notice will be on your power bill. This will be sent to you by your new electricity retailer and will probably be printed using a different format or layout. The new retailer will use exactly the same network of power lines to deliver electricity to your house as your current electricity retailer. However, if you switch to a different type of plan, modifications to your meter installation may be required. Check with your retailer.

Smart meters – a warning

If you have a smart meter installed and are thinking of changing to a different electricity supplier, check if the new supplier can read your smart meter. We have heard of problems with meter reading and subsequent billing caused by the new electricity company not being able to obtain accurate meter information.

Does the power have to be turned off for a while when I switch?

Not usually, but if a change of meter is required the power may need to be switched off for a few minutes when it's installed.

If I move to a new address can the same retailer provide me with electricity?

Provided your electricity retailer is offering to supply electricity in the area you move to, it should be possible to continue to be supplied by them. You will need to check this with your retailer.

Do I have to enter a new contract if I switch?

Almost certainly! Each electricity retailer has its own contract. You will need to read through a new retailer's contract and be sure you understand it before finally agreeing to switch. If there are parts you don't understand or agree with, you should discuss these with the electricity retailer. Not all contracts are the same.

See Legal contracts for more information. 

I've switched but now I've changed my mind! Can I change back?

This will depend on your contract with the new electricity retailer. Some companies specify a minimum period of supply, others don't. This is something you should ask about before you switch.

Check your contract carefully before deciding what to do.

I own shares in my existing power retailer. If I switch companies, will I have to sell my shares?

No. Switching companies will have no effect on your status as a shareholder.

What are network rebates, and will I still receive them if I switch retailers?

Network rebates typically apply when a local network company is owned by a trust. Rebates occur when dividends are paid to the trust, or a refund of line charges is made. Your new retailer will continue to pass on any network rebates to you, if you are eligible for them, in full via your bill.